Our infrastructure team has located a root cause of recent intermittent slowness across all servers. To correct this we will be performing reboots across all servers within the next 30 mins. You will experience some downtime between 2-5 mins. We apologize for the inconvenience this has caused.
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Dear Merchants,
Over the past couple of weeks, we have been diligently investigating an issue affecting our platform's performance. We are pleased to inform you that the root cause has been identified, and the issue has now been resolved.
The problem was related to our underlying DNS infrastructure, which can be quite challenging to troubleshoot. This complexity is the reason for the extended time it took to pinpoint the cause and implement a solution.
During this period, you may have experienced intermittent site slowness or brief halts in your website's operation. We sincerely apologize for any inconvenience this may have caused you and your customers.
We appreciate your patience and understanding as we worked to resolve this issue. Rest assured that our team remains committed to providing you with the best possible service and support. Should you have any questions or concerns, please do not hesitate to contact our awesome support team.
Thank you
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