Horrible...

[MissHTML]

I have to vent this complaint and hope 3dcart takes this into consideration...I think it's ridiculous that after calling in to tech support and spending 20 minutes explaining a problem with our cart only to find out that after he couldn't help me on the phone, that I had to go and login and submit a ticket for the same problem and explain the entire crap again in writing. It's sucky customer service and I think that once I'm on the phone, the rep should submit the ticket and not have the customer go through all the work because of lazyness on 3d's side! Really pisses me off!!!!

[GonzaloGil]

Hi MissHTML,
Our policy is that if we can't help you on the phone we will create a ticket on your behalf most likely directed to a programmer or level 2 technician. I apologize if this did not happen. If you could please PM me the details, i would like to look into this for you.