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I've been using 3dCart for well over a year, and a new problem has just surfaced for some reason.
In the past, when I open my emails on my computer, they have automatically been deleted from the admin email panel. Well, yesterday I received a notice that one of my email accounts was full and would no longer accept emails! I logged in to the email section of the admin panel, and sure enough, most of my accounts were nearly full!
Submitted a ticket, thinking that since there was a problem with the emails last week (resulted in not receiving any of them for nearly a day) that it must be the problem. Instead, I get this message:
"This should only happen if you have set the option to leave a copy of the message on the server within the mail program you are using. I would suggest looking through your setting to make sure this is not set. "
I've not changed any settings on my admin email section, nor on my computer, since setting them up over a year ago! I am using a Mac with the basic Mail function (no Outlook, etc) and cannot find anywhere to change a setting as suggested.
Can anyone tell me where I might find this setting on my mail program???
In the past, when I open my emails on my computer, they have automatically been deleted from the admin email panel. Well, yesterday I received a notice that one of my email accounts was full and would no longer accept emails! I logged in to the email section of the admin panel, and sure enough, most of my accounts were nearly full!
Submitted a ticket, thinking that since there was a problem with the emails last week (resulted in not receiving any of them for nearly a day) that it must be the problem. Instead, I get this message:
"This should only happen if you have set the option to leave a copy of the message on the server within the mail program you are using. I would suggest looking through your setting to make sure this is not set. "
I've not changed any settings on my admin email section, nor on my computer, since setting them up over a year ago! I am using a Mac with the basic Mail function (no Outlook, etc) and cannot find anywhere to change a setting as suggested.
Can anyone tell me where I might find this setting on my mail program???
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