Error when adding a product to the shopping cart.

[andres.choi]

I have received several calls from returning customers complaining that they can't add any products to the cart in our website. When they try to add a product, they get "You don't have any products in your shopping cart." message."
It's has happened several times with different customers since we opened. It seems that the only way to have fix this is by deleting all the cookies from their computers and it starts working fine again. Some customers are patient about it and delete their cookies, but I had other customers just tell me that this was too complicated and they didn't want to do this. My last client even told me that she didn't have this issue with other sites (amazon or ebay), except for mine.

My site requires registration to checkout (asks for e-mail and password).

Has this happened to anyone yet?

Thanks!

[GonzaloGil]

I've seen this occur if you modified the template of your store and have incorrect store urls on the "view cart" link. For example, lets say your store is abc.com, and customer visits abc.com, they add an item to the cart, then click the "view cart" button, but the "view cart" button was hard coded to http://abc.3dcartstores.com, it will then give them that message, because the cookie originally placed was on abc.com and abc.3dcartstores.com is a different domain.

if you have not modified the template in any way, I've yet to see this type of error. If you send me a message with your store url i can check it out for you,

[andres.choi]

Hi Gonzalo,

Thanks for the quick reply. We have modified our template, but the link for the view cart is pointed at view_cart.asp, without the domain address...

I don't recall making any changes to the add button,

Our url is shoppevonia.com

Thanks!

[andres.choi]

If it helps, this seems to happen only on IE browsers.

Thanks!

[GonzaloGil]

The only thing i saw that concerned me is that when you go to check out, the secure URL is:

https://shoppevonia.com

I think it should be https://www.shoppevonia.com

Now, its a small change, but, www.shoppevonia.com and shoppevonia.com do not share cookies, and so, if you go to 1, then jump to the other it could give you that error. Could you change your secure URL to https://www.shoppevonia.com and make sure that when you go to checkout it goes to that address, and then, once this is done, see if this happens again.

[andres.choi]

I'll try that and see if it still happens.

Thanks!