Won't Calculate Shipping - "No Shipping Option is available for this address"

[DaveW]

I already put a ticket in, but I thought I would see if anyone else is having the same issue. Twice (that I know of) in the past two weeks or so, a customer has complained about not being able to get past the shipping calculation screen.

They get a "No shipping option is available to this address" error.

If I log into thier cart under thier user name, I get the same thing no matter what address I type in. If I log in under another account, thier address works fine.

Anyone else having this issue?

DaveW

[DaveW]

Support got right to the bottom of this one....

For some reason, I had set my shipping methods to the customer group of "None" instead of "all". If the customer was in a group, there was no method for them.

Easy enough. Not sure why I set it that way. :)

DaveW

[markh76]

It's the default after you add a new ship method..