No technical support available!

[concession-supply.com]

Beware, there is no support available after 5:00pm. The live chat is not available, the support ticket website is down and there is no phone support!
And, our website is down.....:mad:

[concession-supply.com]

Well, our site is backup, but, it concerns me that I couldn't contact anyone!
I went to the support website and it said no live chat was available. I tried to submitted a ticket but, the support website had an ssl error and was displaying unsecure content and I couldn't login to our account in order to submit a support ticket. And the toll free number was not manned in off hours.

[ScribeTime]

Not sure what the problem could have been, but I submitted a ticket and received an answer within minutes.

[concession-supply.com]

I was not able to even submit a ticket!
Their support website would not allow me to login!
Our website was down for 30 minutes.

[brassandsilver]

I would follow up on that tomorrow if I were you. It wasn't a universal problem, though. I was in contact with them after 6:30 Pacific time without any difficulty. Hopefully you won't have any more down time!

[andres.choi]

Just for future reference, If you have problems submitting tickets, just e-mail them to support (at) 3dcart (dot) com

I understand that they have support checking on emails for issues like this. I had problems like this in the past and I was able to get it resolved by just emailing them.

Hope this helps.

[concession-supply.com]

Thanks for the input, but, I feel that their support site should be properly configured for submission of support tickets without security errors

[andres.choi]

Thanks for the input, but, I feel that their support site should be properly configured for submission of support tickets without security errors

I'm with you on that one. It's frustrating when this happens.

[wcsjohn]

Never seen that problem and I submit tickets in the evening all the time and get quick responses. Must have been a one time thing.

[Mark]

I just tried it and when I try to login securely, with https, there is content on the page that is delivered that is not secure. If you have your browser setup properly, it will restrict non-secure content (as it should). When you are logining in to a secure webpage, a security warning pops up warning of the insecure content.