Blurry Images

[EcoBaby1]

I am entering products into my new store and I have started having some images coming in very blurry. I do all my own pics, and they are not blurry until I load them here. Other pics that were taken on the same day may load clear, no problem. I'm baffled.

[bzeltzer]

you're probably uploading them via the admin panel. To my knowledge, it resizes the images automatically and is probably reducing the quality. I always upload my images via ftp.

[InsnWizard]

Do the images as a bulk upload. I haven't had any problems with them that way and you can create the thumbnails right then.

[EcoBaby1]

I have tried renaming the file, I have uploaded the image through the file manager and it seems to come in ok, BUT when I add it to the product image it resizes the whole file. So it take the original image that came in a 291 KB and shrinks it down to 11 KB??

So far it has done it on 2 products and won't change.

I have seen that others need to clear their cache. How do I do that here?

Thanks

[InsnWizard]

Try deleting the file and then bring it back in. It doesn't overwrite the picture some times.

[brassandsilver]

I have tried renaming the file, I have uploaded the image through the file manager and it seems to come in ok, BUT when I add it to the product image it resizes the whole file. So it take the original image that came in a 291 KB and shrinks it down to 11 KB??

So far it has done it on 2 products and won't change.

I have seen that others need to clear their cache. How do I do that here?

Thanks

To clear your cache, go to Settings>General>Store Settings, then scroll all the way down. You will see the Clear Cache button there.

[EcoBaby1]

I have tried deleting the images and starting all over. It does the same thing. Maybe it is something in the product listing. Maybe I need to make a new product listing all together.

Yes, thanks for the directions to "cache". The cache button is checked. Does that mean it is always clearing?

[InsnWizard]

Checked means cache is enable. Uncheck and select clear cache. I doubt that has anything to do with the picture. eMail me the original picture and I'll look at it. Go to my PS store and use the email address.

[EcoBaby1]

David , there is nothing wrong with this image it is approx same size as all others. I removed everything, changed the file name, cleared the cache and reloaded it. It was resized from 291KB to 11KB all by itself. I did the loading through the file manager. I didn't even get the chance to load it on to the item detail page.

[EcoBaby1]

What I do notice, the one communality, is that all of the images, that this happens to are baby dresses. So they may be shorter and wider then the others. I loaded a random different dress image and it loaded just fine.

So is dimensions of the image a problem?

[EcoBaby1]

Ok, that is the problem. In the product detail, it doesn't like images that are wider then they are tall. Is there a way I can override that?

[InsnWizard]

I load images all the time that are wider than they are tall. What are the default sizes that you have set in the store.
Settings; General, Store Settings

Send me the picture so I can upload it into my store and see what it does in my store. It may be a settings issue.

[EcoBaby1]

Thumbs are at 250 X 250 and detail is at 550 X 550

[InsnWizard]

Thumbs are kinda big.
Try 150 x 150, 300 x 300, 750 x 750