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We use Stone Edge Order Manager to receive orders exported out of our 3dCart. We have one problem with the export process and we're hoping there's a way to work around this problem. Here's the scenario:
1. Customer places an order at our store and chooses to pay via PayPal.
2. When over on the PayPal site, they choose to use the eCheck option.
3. 3dCart groups these types of orders as a regular, paid, NEW order, despite the fact that it hasn't yet been paid, and won't be paid until 3-5 business days have passed.
4. So we get the notification from PayPal that the order is being "paid" by an eCheck and we go into our 3dCart Admin area to change the status of the order to "Unpaid".
5. When we download the orders at the end of the day, these "Unpaid" orders are exported into Stone Edge Order Manager just like all the New paid, credit card orders.
So what can we do to prevent the download of these unpaid orders? We didn't catch this last one once it was downloaded, and so the order was shipped before the eCheck payment cleared. THIS IS BAD!!! Luckily, the eCheck payment cleared the next day, but what if it hadn't?? I'd like to be able to rely upon 3dCart to prevent these orders from being transferred to SEOM whatsoever if they are in the "Unpaid" status, so I don't have to worry about it until I manually move it out of the "Unpaid" status into the "New" status. So what can be done to prevent this problem from happening?
1. Customer places an order at our store and chooses to pay via PayPal.
2. When over on the PayPal site, they choose to use the eCheck option.
3. 3dCart groups these types of orders as a regular, paid, NEW order, despite the fact that it hasn't yet been paid, and won't be paid until 3-5 business days have passed.
4. So we get the notification from PayPal that the order is being "paid" by an eCheck and we go into our 3dCart Admin area to change the status of the order to "Unpaid".
5. When we download the orders at the end of the day, these "Unpaid" orders are exported into Stone Edge Order Manager just like all the New paid, credit card orders.
So what can we do to prevent the download of these unpaid orders? We didn't catch this last one once it was downloaded, and so the order was shipped before the eCheck payment cleared. THIS IS BAD!!! Luckily, the eCheck payment cleared the next day, but what if it hadn't?? I'd like to be able to rely upon 3dCart to prevent these orders from being transferred to SEOM whatsoever if they are in the "Unpaid" status, so I don't have to worry about it until I manually move it out of the "Unpaid" status into the "New" status. So what can be done to prevent this problem from happening?
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