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USPS Medium flat rate box incorrect prices

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  • USPS Medium flat rate box incorrect prices

    When my international customers select flat rate box, the price automatically calls for Large which is $20 more expensive than Medium.

    Tech support told me on the phone that the API is not calling the correct product, and escalated the ticket. The escalated technician told me the price is based on weight and size. However flat rate boxes are not priced that way by USPS.

    The flat rate boxes do however price according to country so putting a custom method would not work as there are hundreds of countries.

    Does anyone have a solution?
    Thanks, Rob