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"Shipping Error" message on View_Cart.asp page

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  • "Shipping Error" message on View_Cart.asp page

    Hi all,

    We have a cap on total order weight not to exceed 150 pounds (if the items are over that weight threshold, it triggers the Shipping Error message that states that you have to call for a shipping quote due to the weight of your order). This is in the Shipping Information (Step 1) checkout portion.

    However, in the View_Cart.asp page, "Calculate Shipping" (hit GO! button) it does not have the error message pop-up or otherwise display. It just does the "thinking/scrolling" thing and then returns to the same doesn't give a shipping rate (for obvious reasons -- it's over the weight limit), or the error stating so. And so customers aren't aware that they may have to call for a shipping quote, etc. unless they proceed to Checkout (Step 1) and THEN get the error message.

    Any idea how I can correct this for the View_Cart.asp page?

    Thanks in advance!

  • #2
    Go to Settings>Design>Store Language

    Then scroll down to find shipping-message and total-note.

    You can change your messages there.

    I hope this is helpful.
    Last edited by Pack Secure; 03-19-2013, 05:46 PM.

    Packaging and Shipping Supply Specialists


    • #3
      Thank you, I'm able to edit the verbiage in the Store Language section, but what I'm trying to do is have the same sort of message "pop up" (Store Settings --> System Messages --> Message 16) when the cart weight exceeds the threshold in the View_Cart.asp page.

      The error message triggers and works just fine in Checkout Step 1, but does not trigger the error message in the View_Cart.asp "Calculate Shipping" section, which comes before Checkout Step 1.