3D Tech Support - Ticket is taking way too long

[Pack Secure]

Edited: I deleted this post, as they finally got the problem fixed.

[Pack Secure]

3 1/2 hours on the phone tonight with you all and still no answers.

[Pack Secure]

Communication is getting better, but still no answers.

[yewknowit]

I've had 2 tickets open with them for weeks. Just trying to get some basic functionality fixed. At this point I'm about to start a case against them with the BBB.

[Alupis]

Pack Secure ask to speak with a support supervisor. they may not know about this stuff.

if you're waiting on development work to be done to fix some issue, well... they seem quite slow in that regard. i've been waiting months to get some minor things fixed as well (all requiring coding changes to the platform).

[Pack Secure]

Alupis, I updated this thread to state that they had fixed the problem. It did go to a supervisor. This was a shopping cart problem, which has been fixed by 3D.