Product Questions & Answers Module

[Davef]

I don't receive an email when a product question is posted. And the gui does not show which questions have been answered so I need to click each one. I was assuming that it would function like the Product Review module. Are we supposed to receive emails when questions are asked?

[DeanP]

Try going to Design > Emails > New Question - Merchant > and see if there is anything weird in the email fields.

[Davef]

In New Question and New Answer merchant emails: I am using the latest version 2 and have not modified it. The from, reply to fields are blank.

I do not have auto-approve on in the module.

[DeanP]

Hmm.. I see a support ticket in your future :)

[Davef]

Hmm...that's what I would have done next. Amazingly, it is fixed. Thank you, ghost.

[Davef]

Hi Dean. What can I modify so that when I enter a response the Customer Service name shows up in my reply?

[thecartdesigner]

Davef Are you the only one that is set to reply? In other words you don't have it open for anyone to reply freely correct?

[Davef]

Shawn, I have "allow users to Answer Questions" checked. So, I guess it cannot be done.

Update: I changed the name in the Admin section and that took care of it.

[thecartdesigner]

Good deal, glad you have it sorted