Core Theme - See All Product Reviews

[kbscoatings]

We have been with 3dcart for over 10 years and we are developing a new website based on the core theme.

On the Customer Reviews tab on a product page, I know you can dictate within the admin back end module how many reviews are displayed, but how does a customer see all of the reviews for that product if there are more reviews? Some of our products have 400 reviews and I do not want to display all of them in the tab, but like Amazon, a customer should be able to see all of the reviews.

On the Product Questions and Answers, there is a hyperlink to "View All Q&A's" and it opens up a window that shows all Questions and Answers (productqa.asp?action=listallqa&catalogid=##). It seems like the Product Reviews should behave the same way but unless I am missing something, they do not.

On the old template, there was a hyperlink (onclick="SeeReviews();) and it would open up a window to show all reviews for that specific product. Is this possible with the new Core Templates? If so, please let me know what the link should be.

Thanks!

[JoeBTI]

I would send them a ticket. This is similar issue we found with the product qa a month or two ago. Looks it may be also missing the product_review_list.html file from the core directory.

[kbscoatings]

Yes, I sent them a ticket but the people looking at the tickets, for the most part, really do not know the software very well beyond the very basic questions.

I have found that posting potential bugs or enhancement suggestions get more attention here than they do when submitting support tickets.

[JoeBTI]

Agree

. 3dcart-William Maybe you can look into this. Works fine on an html5 template on my dev store. Broken on core templates (including an unedited core template).

The button to view more reviews is not appearing when the number of reviews exceeds the setting under modules>Reviews>Number of Reviews on Product Page.
Missing product_review_list.html from core directory, which I believe is the file for the popup review window.

[Shift4Shop-William]

JoeBTI I checked into this and found there was an internal design developers ticket opened recently. There has not been an update yet but we are aware and working to get this resolved.

[kbscoatings]

I was informed today that 3dcart has corrected this issue in the Core Theme Templates.

[kelly]

I noticed this as well when switching to a core template. FYI it does not look like it was fixed to me?

Also, there is no review count next to the review stars on the product page or in the review tab. And yes there should be a drop down to show all reviews - right?

I also seem to remember that there was a review count to the right of the stars on the product display for categories? And should there not be a link (bookmark) to the reviews from the stars?

[JoeBTI]

Yep, Its still missing.... Usually there is a button that displays within the review tab that opens a popup window to view all the reviews.

[JoeBTI]

3dcart-William See ticket # MKV-815-39574 regarding this problem.

[Shift4Shop-William]

JoeBTI Thanks for the ticket ID, the developers released a patch to some stores to test before releasing it globally. I will get an ETA on the globally fix today and update the post. Thanks so much for your patience while we work to get this resolved!

[Shift4Shop-William]

Checked back with the devs and they are still building a stable patch for this. It's expected to go out with the next store version update, soon as I get a release date and confirmation I'll let everyone know.

[kbscoatings]

I also seem to remember that there was a review count to the right of the stars on the product display for categories?

I also found that this is broken.

I fixed it in the product_items.html file by modifying the reviews section. See below. Hope that helps.

<div class="reviews">
        <!--START: product_review-->
        <!--START: product_review_average-->
        <span class="reviews-stars rating-[review_average]"></span> [review_count] Review(s)
        <!--END: product_review_average-->
        <!--END: product_review-->
    </div>

Maybe this can get reported by 3dcart-William so this can get fixed.

[Shift4Shop-William]

kbscoatings Thanks for the additional information. I've added this to the internal ticket with the developers, soon as we get an update I'll post it.

[kelly]

I also found that this is broken.

I fixed it in the product_items.html file by modifying the reviews section. See below. Hope that helps.

<div class="reviews">
<!--START: product_review-->
<!--START: product_review_average-->
<span class="reviews-stars rating-[review_average]"></span> [review_count] Review(s)
<!--END: product_review_average-->
<!--END: product_review-->
</div>

Maybe this can get reported by 3dcart-William so this can get fixed.

I added this change and it works for product item but not for the product detail page. Thanks for the fix on that - just needs to show up detail page with link to tab for reviews. Is this and issue with all core templates or is it just related to some? I am using bradsbarber-core. Example www.caoh.com

[Shift4Shop-William]

Hello everyone, I apologize for the late update on this. But its been confirmed there is a fix that will be release with the version 9 update. It will begin rolling out within the next 2-3 week but will be on everyone's store by the end of March. Thanks so much for your patience while we got the corrected!