Where are the devs and network people?

[JoeBTI]

Site has been down since 7:30am this morning and still down. What the hell is going on????????????????? Let's get it fixed

Ticket DDB-331-84438

Nothing but issues with the 3d software lately.

3dcart-Henry 3dcart-William GonzaloGil

[bzeltzer]

You should definitely call tech support and keep calling until you get a fix. I've been with 3dcart for 10 years and I've never had such an extended outage but I always call when my website's down. They'll get it up for you in an hour or less if you're insistent and persistent.

[JoeBTI]

Yeah, I did call and tech support submitted the ticket and was told someone will look at it right away. Assumed it was going to be fixed in a reasonable amount of time.. Do you use any website monitor? Don't have time to babysit the site on weekends.

Site is working now.

[bzeltzer]

Glad you got your site up. An uptime monitor is very important. Everyone should have one. I use the free forever plan here:
https://www.site24x7.com/site24x7-pricing.html

[JoeBTI]

Down again! C'mon. Admin not working and issues on storefront when clicking around. 3dcart-Henry GonzaloGil 3dcart-William

[Pack Secure]

We were down for 2 1/2 hours at least.

[bzeltzer]

On status.3dcart.com, they've reported no recent incidents. If you get on the phone and call tech support, it's very rare to be down for very long at all. If you're down for a half hour and it's not fixed, it's a good idea to call them again. They respond very well to persistent customers.

[Pack Secure]

We did call.

[JoeBTI]

Now our customers are not receiving any emails from the store. Tested two emails and received nothing. Another problem, another headache and another ticket (XOQ-425-21352).


Anyone else have customers complaining about this?

[ebeegirl]

yes! Waiting on hold at 3dcart.