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We had an issue about a month ago where 3dcart suddenly would not communicate properly with our payment process giving a 103 error. We submitted a ticket and the issue was resolved the next day with the following message:
"We do apologize for the issues you have been experiencing with your web site. Our server administrators have made some adjustments to your store that should resolve this issue. We ran a test transaction that received the expected declined response from the credit card processor"
We are now having the same issue again, however this time our ticket submitted on 7/24 has not been addressed. This will be the 5th day we have been unable to process credit card transaction. Luckily Paypal transactions are still functioning but we have definitely taken a hit and had some upset customers..
"We do apologize for the issues you have been experiencing with your web site. Our server administrators have made some adjustments to your store that should resolve this issue. We ran a test transaction that received the expected declined response from the credit card processor"
We are now having the same issue again, however this time our ticket submitted on 7/24 has not been addressed. This will be the 5th day we have been unable to process credit card transaction. Luckily Paypal transactions are still functioning but we have definitely taken a hit and had some upset customers..
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