I use PayPal Payments Pro as my credit card processor and have just discovered a major limitation with it if you have Autoship / Recurring orders. According to a 3dcart customer service rep, "Paypal doesn't support the option to edit or delete the saved card." This means that if your customer's card is connected to an autoship order, and the card has expired, they can't update it. delete it or even add a new one in their 3dcart account. There is a message that says you can edit the card in the recurring order section, but there is not the case - there is no place to edit the card.
I have to cancel the recurring order and then they (or me) have to create a new autoship order and enter their new credit card details.
If anyone has figured out how to update a credit card on autoship orders (and they use PayPal Payments Pro) I would love to hear about it. I have 100+ autoship orders and at some point, everyone's credit card will expire so this could be a real nightmare if I have to manually cancel and then re-create every autoship order.
I have to cancel the recurring order and then they (or me) have to create a new autoship order and enter their new credit card details.
If anyone has figured out how to update a credit card on autoship orders (and they use PayPal Payments Pro) I would love to hear about it. I have 100+ autoship orders and at some point, everyone's credit card will expire so this could be a real nightmare if I have to manually cancel and then re-create every autoship order.
Comment