I am trying to track down a loss in revenue, conversions, and traffic with our site since the start of may. We are now down 75-90% of our normal orders and sales. Its killing us. Today I came across a similar complaint from another person in our industry and he said some of the issue was caused by the check out having non secure issues. So i ran a check and sure enough we are throwing warnings in firefox and chrome. I spoke with tech support they claimed the issue is only in safari, but I sent screen shots of the test I ran as well as the errors in chrome itself.
here is a screen shot of the errors being reported by nopadlock. I have no clue what those mean so i am trying to track down the source and get it fixed. The other person who had this issue is not on 3dcart, but said part of the issue was Olark code, I have olark on our site currently, but am about to remove it because its about when i added it that we started the slide downhill.
here is the link http://snag.gy/UnIgI.jpg
any help would be appreciated!!!
Thank you
Jon
here is a screen shot of the errors being reported by nopadlock. I have no clue what those mean so i am trying to track down the source and get it fixed. The other person who had this issue is not on 3dcart, but said part of the issue was Olark code, I have olark on our site currently, but am about to remove it because its about when i added it that we started the slide downhill.
here is the link http://snag.gy/UnIgI.jpg
any help would be appreciated!!!
Thank you
Jon
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